Help and delivery
The questions people ask us most, answered. If yours is not here, just ask.
Personalising
How do I tell you the name for my gift?
Each personalised gift has a box on its page, such as "Name to engrave". Type the name, date or message there before you add the gift to your basket, spelt exactly as you want it to appear, with capitals where you want them.
Ordering more than one? Each gift keeps its own words, so add them one at a time.
How much writing will fit?
It depends on the gift and the shape. Short names and dates always look best. If you have a longer message in mind, ask us first and we will tell you what will fit.
Can I change the wording after I have ordered?
Get in touch as soon as you can. Once a piece has been engraved the words cannot be changed, so the sooner we hear from you the better.
Can you make something that is not in the shop?
Often, yes. Tell us your idea on the made to order page and add a photo or a sketch if it helps.
Orders and delivery
Do you post?
Yes, we post nationwide. The postage options and their prices are shown in your basket before you pay.
How long will my order take?
Personalised gifts are made for you, so they take a little longer than something off a shelf. If you need it by a certain day, tell us in the "Anything we should know?" box, or ask before you order.
How can I pay?
By card, Apple Pay or Google Pay, through a secure checkout. We never see your card details.
Where can I see my order?
Once you have paid you will get an email with a link to your order page. Keep it safe: it is where you can see what you ordered.
Still not sure?
Send us a message and we will get back to you.