Privacy policy

Last updated: 19 October 2026

This policy explains what information this website collects about you, why, and what you can ask us to do with it.

Who runs this website

This website is run by JB Designs, a laser cutting gift shop in Hull. You can email us at orders@jbdesigns.uk. Our current contact details are always on our contact page.

What we collect and why

When you send us a message

If you use the contact form, we receive your name, your email address, your phone number if you give it, and your message. We use them to reply to you.

When you ask for something made to order

If you use the made to order form, we also receive your answers to its questions: what you would like made, the names, dates or words to engrave, the occasion, when you need it and how many you would like, and any photos you choose to add. We use them to tell you what we can make and what it would cost.

Messages and answers sent through either form are stored on this website and emailed to us so we can reply. Photos are stored privately and only we can open them. We keep these until we delete them.

When you buy from our shop

When you place an order we receive your name, email address, phone number if you give it, the delivery address, what you ordered, the words you choose for a personalised gift, such as the name to engrave, and anything you type in the "Anything we should know?" box. We use these to make, post and look after your order, and we keep them as part of our records of sales. Payment is taken by Stripe, our payment provider: we never see or store your card details.

Who looks after the website

The website is hosted for us in the United Kingdom by British Web Design, who process this information on our behalf and deliver the website's emails. They do not use it for anything else.

Cookies

The website sets a session cookie and a security cookie that every visitor needs: they keep your basket and your place on the site, and protect the forms from misuse. They do not track you.

The website's own visitor counts are cookieless. If we switch on Google Analytics or advertising tags, a banner will ask you first, and nothing is set until you accept. Your answer is remembered in your browser.

Your rights

Under UK data protection law (UK GDPR) you can ask us for a copy of the information we hold about you, ask us to correct it or delete it, and object to how we use it. Email us and we will help.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may change this policy from time to time. The date at the top shows when it last changed.